Delivery & Returns

EKO HQ studio

DELIVERY

Standard Delivery £4.95

We look to dispatch all items the same day you place the order although this may take up to 3 to 5 working days at peak times.  We support our local post office by using a tracked and sign for service, to ensure your parcel is delivered in good time and safely. A Royal Mail calling card will be left if you are out and about, so you can collect the parcel from your local post office at a convenient time.

International Delivery £10

We use Royal Mail International Signed For service and can take up to 7-14 working days to be delivered with a  a signature required on delivery. If you are not in to receive the parcel, the postman will leave a card and you can collect the parcel from your local post office. We may use an international courier for larger orders so ensure a secure service.

We are unable to calculate all local customs and sales tax with all international deliveries. but a local customs authority will contact you once your order has reached your country. They will accurately calculate the total amount of customs and sales tax which is to be paid before you may receive your goods.

RETURNS

We pride ourselves in good customer service and want to make sure you are happy with your purchase. We understand that you may want to return goods and have tried to make it as easy as possible to do so.

REFUNDS

We give you 28 days to return goods if you are unhappy with your purchase. Goods must be unworn, folded in original packaging and with original labels. We refund delivery on all complete orders sent back to us.

EXCHANGES

As a small company we can no longer offer exchanges. If you wish to exchange items, please place a new order online.

STEP BY STEP GUIDE

Fill in the returns info below

Use the original dispatch bag and attach the free peel off returns label enclosed.

Hand in package at your local Post Office where they will give you a proof of postage.

 

 

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