We look to dispatch all items the same day you place the order although this may take up to 3 to 5 working days at peak times. We support our local post office by using a tracked and sign for service, to ensure your parcel is delivered in good time and safely. A Royal Mail calling card will be left if you are out and about, so you can collect the parcel from your local post office at a convenient time.
We use Royal Mail International Signed For service and can take up to 7-14 working days to be delivered with a a signature required on delivery. If you are not in to receive the parcel, the postman will leave a card and you can collect the parcel from your local post office. We may use an international courier for larger orders so ensure a secure service.
We are unable to calculate all local customs and sales tax with all international deliveries. but a local customs authority will contact you once your order has reached your country. They will accurately calculate the total amount of customs and sales tax which is to be paid before you may receive your goods.
We offer free returns with all UK orders via Royal Mail tracked delivery. You we be supplied a returns sticker with your order, which can be added to the dispatch bag, sealed and handed over at any Post Office at your convenience.
You can return any items from EKO Sense up to 30 days of receipt of goods.
If you have any queries come say hello and we will be happy to help! Say Hello